The time will of course vary, depending on the nature of the job, (whether it is a Brand new connection, a migration from Bigpond, a DSL Transfer from another ADSL Provider or a recontract of an existing service). Typically, we ask customers to expect the process to take up to 10 working days from when we receive the paperwork here in the office to the service being up and running (this is assuming there are no issues with the order).
Orders requiring DSL transfers or what is known as a “Reverse Migration” can regularly take 3-4 weeks as they involve us dealing with multiple providers and departments

The process of activating broadband is far more involved than simply flicking a switch from On to Off. We need to set up accounts, ensure the legal entities on the accounts match and the people who requisitioned the order are authorised to do so. Then, we need to run tests on the phone lines to ensure they are capable of carrying the data to and from the exchange without degrading the speed to a point that it is next to useless. We also need to ensure the local exchange has ports available; and then we need to physically get a technician out to that exchange to install the hardware on the correct port and then program the phone line to accept the information your modem sends and communicate with the Worldwide Web.
And this is simply for a change from Bigpond to Telstra Business Broadband!!!!!

Telstra will keep you up to date on the progress of your order with a steady flow of emails. These are sent to the email address you specified in your application under “Contact Details”. Please keep an eye on this email address as your new username, password, and changeover dates will be sent to this email.

You are getting two bills as this is the only way BigPond can keep your “@bigpond” email account active. You DO need to pay both bills, however you will receive a credit on your Telstra Business Broadband bill for the Basic Access amount of your Bigpond account (this can take up to a month to kick in, due to differences in Billing dates).
Should you no longer require your Bigpond email address; you may call Bigpond at any time and cancel your Bigpond email service, without incurring any early termination services (provided you are still using Telstra Business Broadband).

Telstra have introduced a new billing and online ordering system called Seibel, generally a business customer will be in Telstra’s old system which is called Legacy. If an individual is moving their mobile number across to their business account they will need to perform a reverse migration if their service/s are in Seibel (Seibel customer can be identified with an account number beginning in 2000 and 13 digits long). A reverse migration process generally takes 3-10 working days

Your first phone bill after a mobile plan change will always look a little different.
This is what we call “pro rata” charges. Pro rata charges happen, for instance, when your billing period begins at the start of the month and you were upgraded in the middle of the month. This will mean you were charged half a month at your old plan and half a month on your new plan causing your bill to look a lot more than proposed.
If you still feel there are errors on your bill, call one of our friendly staff on 1300 854 417.

Keep your old SIM card in your old handset, you can also put your Telstra sim into your new Telstra handset but do not turn the handset on. Once these steps are completed call our mobile provisioning team on 1300 854 417 and ask to port your number across.

The team member will process your port which can take up to an hour to bring across. Once you notice you have lost reception and are unable to make or receive calls with your old phone turn your new phone on and enter your 4 digit PIN number from the sim card holder. You should then be connected with Telstra.

Please call our office on 1300 854 417 and one of our mobile provisioning staff will be able to provide you with your PUK when you give your mobile number.